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For traveler’s peace of mind, below are some of the protocols that have been established in the state to make your trip as safe and pleasant as possible. For more information on specific preventative measures, we recommend that you contact your hotel and/or service provider directly.

At the airport:  Please check the following video for more information on airport protocols.

  • All terminals are 100% compliant with hygiene protocols
  • “Social Distance” measures in inter-terminal transportation, elevators, passenger inspection points, commercial areas, boarding gates, customs, and others
  • Installation of protective acrylics on counters
  • Antibacterial gel dispensers in all public areas
  • Temperature control and personal protective equipment for all airport employees
  • Constant cleaning and disinfection in all areas
  • All passengers must fill out the questionnaire for the identification of risk factors in travelers, in printed and electronic form
  • Temperature sensors (thermos-cameras) have been placed at all passenger arrival and departure areas
  • Constant cleaning and disinfection of all security trays
  • Cleaning and disinfection of automobiles, buses and other land transportation


In order to provide confidence among travelers, employees, and the community, the Ministry of Tourism (SEDETUR) and the State Health Services Department (SESA), along with specialists in the sector, launched the “Mexican Caribbean Clean & Safe Check Certification” (CPPSIT) program which aims to maintain health measures for the prevention and containment of COVID-19, while supporting the tourism industry’s adaptation of health practices. This certification aligns with international protocols like those established by the World Travel and Tourism Council (WTTC).
Several companies, including hotels, transportation companies, tour operators, restaurants, and taxis, have registered to obtain the certification and comply with the highest sanitary measures.

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